IT support for small businesses, without the overhead.
In a small business, IT is often one person or an outside partner. ShareDesk lets you help any employee on their Mac or PC within seconds: they read you nine digits, you see their screen in full resolution and fix what's wrong. Office computers stay reachable when nobody is there, and every session lands in a log you can bill.
What matters here
Mac and Windows in one tool
Help on Macs and Windows PCs from your Mac, a PC or any browser, with nothing to configure on the company's firewall. Connecting
Unattended access to office computers
Reach the server, the reception PC or the manager's Mac without anyone at the screen, with a password and optional two-factor codes, also at the login window. How to set it up
An address book per customer
Organisations, departments, tags and notes keep every company's computers apart; share them with your team, read-only or editable. The address book
Time and billing built in
Every session with its duration, hourly rates per customer, billing steps of 5, 15 or 30 minutes and an export for your invoices. Time and billing
Health at a glance
Low disk space, weak batteries, long uptimes and computers you haven't reached for a while show up in your web account. Web account
Your logo in front of your customers
IT partners hand out ShareDesk with their own logo and contact in the app, a customer page and a short link. Branding
How it works
Send the link
Your customer downloads ShareDesk from your link or the website and opens it. No account, and no administrator rights on Windows.
Connect with the ID
They read you their 9-digit ID, you connect, and they accept with the permissions they choose.
Save and bill
Save the computer in your address book for next time, set up unattended access if they agree, and find the session in your log.
Questions
What does ShareDesk cost for a small business?
USD 18 per technician and month, billed yearly, excluding VAT. Employees and customers who receive help never pay; they only need the free app.
Do our employees need an account?
No. Only technicians who want a shared address book and session log create an account. The people you help just open the app.
Can we roll it out to all computers at once?
Yes. An installer package and configuration profiles for MDM on the Mac, and Group Policy on Windows, set it up and switch features off centrally. For IT departments
Where is our data?
ShareDesk is developed and operated by MarketVision AG in Zürich, and the servers that set up connections are in Switzerland. The session itself runs end-to-end encrypted between the two computers. Security
Try it on your next support call.
Free for private use. For work: USD 18 per technician and month, billed yearly, excl. VAT. The people you help never pay.