Installing ShareDesk on a Mac
Download, install, the first start, older Macs, Windows and updates.
Help
How can we help?
Step-by-step help for ShareDesk: installing, the permissions macOS asks for, the first connection, unattended access, files, your account and branding for IT companies.
The permissions macOS asks for
Screen Recording, Accessibility, Full Disk Access and the microphone: what each is for and how to turn it on.
Your first connection
Your ID and password, connecting, accepting a request, the session banner, the security code and ending a session.
Unattended access
Reach your own computers without anyone at the screen: password, two-factor codes, the login window, locking and trusted technicians.
Files and clipboard
Copy and paste files, drag and drop, the Files window, where received files land, and the shared clipboard.
Your account and address book
The technician's account, the address book with groups, tags and notes, sharing with your team, profiles and the session log.
Branding for IT companies
Give your customers ShareDesk with your own card: logo, contact, a customer page with your links and a short link.
Troubleshooting
No picture, a black screen, permissions lost after an update, firewalls and relays, slow connections and diagnostics.
Still stuck?
Send us a diagnostics report from ShareDesk (Help › Send Diagnostics…) and write to support@sharedesk.ch with the reference it shows. We answer in English, German, French and Italian.