Your customer opens ShareDesk and reads you nine digits. Seconds later you see their Mac or PC in full resolution and fix what's wrong, as if you were sitting next to them.
Free for private use. Business: USD 18 per technician and month, billed yearly. Pricing
Try it. Move your mouse over the screen to take control.Swipe to see the whole window, tap to click. Resume Sandra’s printer, draw on her screen from the Tools menu, chat with her and a colleague, or open another computer with +, also as a terminal-only session.This is what your customer sees. Choose what the technician may do and accept, then hide your screen or end the session from the banner at the top.
No accounts, no port forwarding, no VPN on the customer's side. One ID, one click on Accept, and you're connected.
The same app for you and your customer. Real screenshots of ShareDesk on macOS, in light or dark like your system.
Everything you reach for when helping someone on their Mac, fast enough that it feels local.
Hardware video encoding, a direct connection between the two Macs whenever possible, and no buffering: you always see the newest frame. The pointer is drawn on your side, so it never lags.
Native resolution with HEVC, several monitors, original size or fit to window. Grayscale and 256 colors for slow lines.
Copy files on your Mac and paste them on the remote one, and the other way round. Drag whole folders in and out, or send a file with one click, with speed and time remaining. It even works through a session inside a session, as deep as they go.
⌘Tab, ⌘Space and friends reach the remote Mac. Hold the right ⌘ key when a shortcut should stay on yours.
Chat with the customer, hear the remote Mac, and talk to them over your microphone.
Save computers in categories, share them with colleagues, connect with your name, company and photo.
Who is logged in, macOS version, CPU, RAM, disks, monitors and network adapters, one click away.
Open a shell on the customer's Mac, reach their router or printer through an encrypted TCP tunnel, show them your own screen, or restart their Mac and reconnect automatically.
Black out the customer's screen while you work, block their keyboard and mouse, or draw on their screen to show where to click. Pressing Esc three times gives them control back.
Record a session as a video, take screenshots and keep a log of every session with transferred files and notes.
Unattended access also works at the login window after a restart, protected by a password and optional two-factor codes.
Save key combinations and text such as commands or user names, and send them from the Keys menu.
The customer needs nothing but the app. You can even help from any browser.
The customer downloads the app and opens it. It shows their 9-digit ID.
You type it into ShareDesk on your Mac, or into the web viewer, and click Connect.
They see your name, company and photo and click Accept. You're in, with the screen, mouse and keyboard.
ShareDesk grows with you: start with one ID, end up with a team, an address book of all your customers and the hours to bill.
Organise customers into organisations and departments, share them with your team, and see the time and revenue of every session per customer.
Reach every Mac and PC in the company, also unattended and at the login window, wake sleeping machines and keep an inventory of their hardware.
Help your parents with their Mac without a long phone call: they read out nine digits, you do the rest. Free for private use.
Nobody gets in without a yes, everything is encrypted, and the customer can end the session at any moment.
The customer sees your name, company and photo and decides. Only an unattended-access password or a technician they chose to trust skips this step.
A banner shows who is connected, with an End button. One click ends the session.
Screen, input, files and chat travel encrypted between the two Macs. The server only helps them find each other.
For unattended access the password is proven with a one-time code; it is never sent, wrong guesses are locked out, and two-factor codes can be required.
Your customers never pay: they only need the free app. You pay per technician, only when you use ShareDesk for work.
Free
For helping family and friends and for your own computers.
USD 18per technician and month, billed yearly, excl. VAT
For IT service providers and IT departments.
Business: invoice on request – info@marketvision.ch
All three connect you to a remote computer, end-to-end encrypted. Here is where they differ, with the vendors' own figures.
| Feature | ShareDesk | TeamViewer | AnyDesk |
|---|---|---|---|
| Free for private use | Yes | Yes1 | Yes1 |
| Commercial use, one technician | USD 18 per month, billed yearly | from about USD 22.86 per month, billed yearly2 | from about USD 32.44 per month, billed yearly2 |
| Company based in | Switzerland | Germany | Germany |
| Servers | Switzerland | Germany or Austria3 | Not stated publicly |
| Customer needs an account | No | No | No |
| Oldest supported macOS | 10.15 | 13 | 11 |
Status: October 2026. TeamViewer and AnyDesk are trademarks of their owners. Missing a point? See all ShareDesk features.
What people ask before their first session.
Yes, for private use: helping family and friends and your own computers. For commercial use it costs USD 18 per technician and month. Your customers never need a licence.
ShareDesk is made and hosted in Switzerland, free for private use and USD 18 per technician and month for business. It's built around helping customers: an address book per customer, hourly rates and revenue, and invitation links. See the comparison.
Yes. There's an app for Windows 10 and 11 on Intel, AMD and ARM with the same features as on the Mac, from file transfer, printing and the private network to the team address book and billing. You can help Macs and PCs from either one, or from the web viewer in a browser.
No. They open the app and read you their ID. Accounts are only for technicians who want a shared address book and team profiles.
No. Every connection must be accepted on the remote Mac, unless its owner has set up a password for unattended access or has trusted a technician through an invitation link. An allow list can limit who may connect at all.
Every Mac with Apple silicon or an Intel processor running macOS 10.15 Catalina or later. The download picks the right build for your Mac by itself: Macs with macOS 10.15 to 12.2 get their own build with the same two sides, give help and receive help, and its own updates. The web viewer runs in a current desktop browser.
Only the connection setup. The screen, input, files and chat go directly between the two computers, end-to-end encrypted.
Screen Recording to share the screen and Accessibility for remote control. Full Disk Access is recommended for file transfer. macOS asks once.
ShareDesk checks for updates by itself, shows what's new and installs them with one click.
Download ShareDesk for your Mac or PC and your customer's. It updates itself from then on.