Help: Files and clipboard

Copy and paste files, drag and drop, the Files window, where received files land, and the shared clipboard.

Copy and paste files

Copy files in Finder on your Mac (⌘C), click into the session window and paste (⌘V): they are pasted on the remote Mac, in the folder its Finder shows. The other way round, copy files on the remote Mac and paste them in Finder on yours. This also works through a session inside a session.

Drag and drop

Drop files or folders onto the remote screen to send them. From the Files window, drag remote files into a Finder window on your Mac.

The Files window

In the session window, choose Files › Browse Files…. The window shows your Mac and the remote computer side by side, with Upload…, Download, Quick Look and the transfers with speed and time left. To exchange files without seeing the screen, use Browse Files in the main window instead of Connect.

Where received files land

Files › Send Files to the Downloads Folder… sends files straight into the remote Mac's Downloads folder. Files the customer sends (in the main window, Send file…) land in the technician's Downloads folder. A notification File received offers to open the file or show it in Finder. Pasted files go to the folder the Finder window in front shows.

The shared clipboard

Text, images and screenshots you copy on one side can be pasted on the other, automatically, while Share the clipboard is allowed. Entries from password managers are only passed on when you paste them. The customer can switch the clipboard off in the request or during the session; defaults are in Settings… › Security › What technicians may do.

When macOS asks about folders

If the Files window keeps waiting, the remote Mac may be asking its user for access to a folder. With Full Disk Access for ShareDesk on the remote Mac, this question doesn't come up.