Wat is er nieuw in ShareDesk

Nieuw

• AI with your own provider: choose Claude, ChatGPT, Gemini or DeepSeek in Settings › AI and enter your API key. The key stays in this Mac’s keychain, and questions, screenshots and files go straight from this Mac to the provider – ShareDesk’s server sees neither them nor the key. The AI assistant, the knowledge-base drafts, the session summaries and the explanations in Manage all use it.
• AI assistant (Window › AI Assistant, or AI Assistant… in a session window’s Tools menu): ask about a problem and add screenshots, pictures, PDFs and log files – paste them, drop them or attach them. Take the remote screen whole or just a part of it, or a part of this Mac’s screen, and black out names, passwords and other private details before anything is sent. Conversations stay on this Mac after the session ends and can be exported as PDF, web page or Markdown. For teams with AI assistance (Enterprise).
• Knowledge base (Window › Knowledge Base): turn a conversation into an article with one click, check it and save it for your whole team on the ShareDesk server, as text. Search, read, change and export the team’s articles as PDF, web page or Markdown.

Verbeterd

• Sharp Text (Crisp) shows scrolling and moving windows with up to 60 frames a second instead of 30 – from a remote Mac with Apple silicon, over direct connections without a data limit.
• A virtual monitor refreshes as fast as the technician’s screen: up to 120 frames a second on a MacBook Pro, also when the remote Mac’s own monitors have 60.

Verbeterd

• A new About window: the version, this Mac and its ID – Copy puts them together for a support request –, Check for Updates, What’s New, the website, help, privacy and the licenses.

Gewijzigd

• The voices follow the connection: their quality goes straight to what the connection carries – up to the one chosen, and down at once when it gets worse – without a gap or a click. The quality shown in the call window and the Sound menu changes with it.
• Calls and sessions with sound use clearly less processor time.

Opgelost

• A Mac being supported no longer opens more and more network connections during long sessions – on Macs with virtual machine networks or an iPhone on its cable it was several hundred an hour, and through a relay server many more.
• A Mac being supported with Sharp Text (Crisp) uses less processor time – its own and the window server’s – while its screen keeps changing.
• After Check for Updates… in the menu bar, the update messages now appear in front of other windows.
• When the customer hides their screen, the technician’s window now turns black with Sharp Text (Crisp) too, as it does with video.
• Clicking through monitors quickly no longer leaves the picture at the wrong size.
• When the remote Mac can’t start its screen recording again, it tries once more instead of leaving the picture frozen.
• Switching monitors while the window changes size no longer leaves the picture on the monitor before.
• Sessions start more smoothly, especially with Resolution set to Low and with Macs that run macOS 10.12 to 12.
• When the technician changes the colors (Display → Colors), the picture shows them at once, also when nothing moves on the remote screen.
• On Macs with macOS 12, showing the screen again after hiding it no longer leaves the technician with a black picture until something changes on it.
• Switching from Crisp to video no longer shows an old picture of the remote screen: the video starts with the screen as it is.
• When the remote Mac has no microphone, ShareDesk now says so instead of showing a technical error.
• The customer’s microphone no longer comes back on right after they switched it off, and a second technician in the session no longer makes ShareDesk ask the customer for it.
• On connections at their limit, the voices try a higher quality more carefully, so they drop out less.
• Video from Macs with macOS 10.12 to 10.14 now uses the speed of the connection: moving or switching windows there no longer takes seconds to show.
• Echo and noise suppression for the remote Mac’s microphone now always follows your setting. A call could start without it when an earlier session had switched it off.
• Music and other sound around the remote Mac no longer keeps getting louder and quieter while you hear its microphone.
• With “Echo Cancellation on the Remote Mac” switched off, its microphone is no longer made quieter between sounds: you hear the room as it is.
• ShareDesk could quit unexpectedly when a session window or tab was closed while other sessions were shown.
• After muting the microphone in a call or letting go of push to talk, the voice no longer drops to a lower quality for a few seconds.
• On slow connections the voices try a higher quality less often, so they drop out less.
• Voices on connections that lose data crackle less: a missing piece of the voice is now mostly restored instead of made up.

Nieuw

• Voice quality: in a good direct connection the voices go both ways at up to 256 kbit/s, choosable in Settings → Session → Sound, in the Sound menu and in the call window. Through a relay server or a weak connection they go at 32 kbit/s.
• The call window shows how loud both voices are.
• Microphone mode (macOS 12 and later): Voice Isolation keeps cable rubbing, keys and clicks out. Choose it in the call window or in the Sound menu.
• When you call a computer, you hear a ringing tone while it rings there, as on the phone – and a busy tone when nobody takes the call or the other side hangs up.
• Calling a computer is now a voice call. It rings there, and once the call is accepted you hear each other – nothing on the screen is shared. The call window has buttons to mute your microphone, turn off the sound, and open the screen as well while the call goes on. The other Mac needs ShareDesk 0.20.266 or later.
• Call a computer (address book, ⋯ menu next to Connect): it rings at the remote Mac with your name – Accept or Decline – also when ShareDesk there sits idle in the background. Both Macs need ShareDesk 0.20.263.
• Connections in this network, as with TeamViewer and AnyDesk: technicians in the same network connect without the ShareDesk server – also where there is no internet. Off until you switch it on in Settings → Access → In this network; “Only in this network” takes the Mac off the server.
• Computers in your network appear in the Connect section under “In this network” when they are visible there (name and ID only). You can also type an IP address instead of the ID.
• Encrypted, with a security code in the request to compare with the technician’s. Passwords only go to Macs that connected to this one before, and five wrong ones lock the address out for 10 minutes.
• Permission profiles, as in AnyDesk: Full access, View only, Standard, Unattended access and your own (Settings → Security). The connection request lets you pick one, and each unattended access password can have its own profile – several passwords with different rights.
• Scripts in AppleScript too: choose the language in the Scripts window (two examples included).
• Export and import scripts with the … menu in the Scripts window; double-click a scripts file to import it.

Verbeterd

• In the background ShareDesk now keeps only a small connection to the server and is woken up for requests: less power and data. While its window is open or a session runs, it stays connected as before.
• Picture: faster and sharper, especially on slow connections.
• Files copied on the remote Mac to paste them here: a notification says when they are on their way and when they are on your clipboard.
• A simpler Connect section: the ID (or an IP address) and Connect in one row. Files only, terminal only, inviting a customer and the profile to connect as are in the ⋯ menu next to it.
• No password to type in advance: while the request waits, enter the computer’s password in the session window and it connects without anyone accepting there. Passwords saved in the address book are used as before.

Gewijzigd

• Voice quality in a good direct connection: 192 kbit/s by default, a new step between 128 and 256 kbit/s.
• When a call comes in while ShareDesk is in the background, its notification offers Accept and Decline.
• Call is no longer offered for Windows computers: they can't take calls yet.
• The connection request no longer allows the terminal and TCP tunnels unless you tick them (the Standard profile). A Standard profile you changed yourself stays as it was; unattended access is unchanged.

Opgelost

• Changing the voice quality – by hand, or when a call goes to the better quality by itself a few seconds after it starts – no longer stops the voices for several seconds, and it changes without a click.
• macOS 12: computers in the address book can be selected and right-clicked on their name again.
• In calls and when talking both ways, the other side's voice is loud enough again. Since 0.20.270 it could come through very quietly.
• Much less hiss from microphones with echo and noise suppression, in calls and when talking both ways.
• The Sound menu shows correctly whether echo and noise suppression is on.
• With music or other sound playing, switching on your microphone (two-way talk, calls) no longer makes the microphone and the sound go off and on every few seconds. The microphone stays on, and the music plays on.
• While your microphone is on with echo and noise suppression, in a call or when talking both ways, the other side's voice and your Mac's other sound are no longer turned down.
• In a call, and when talking both ways in a session, you hear the other side again. Since 0.20.265 their voice could stay silent with some microphones and headphones, such as USB EarPods.
• A call always opens in a window of its own, never as a tab of the session windows.
• Turning on your microphone no longer stops ShareDesk for a few seconds. Echo and noise suppression now also work with microphones and headphones that run at 44.1 kHz, such as USB EarPods.
• A session through your own network comes back after ShareDesk updated on the remote Mac, also when that Mac can then only be reached through the ShareDesk server. Connecting to a computer that no longer answers in your network goes through the server.
• A Mac whose ShareDesk couldn't take connections in its network after a restart keeps trying.
• ShareDesk 0.20.263 did not start. 0.20.264 starts again – with calling computers and the lighter connection in the background from 0.20.263.
• After the picture switched from video back to Sharp Text, it could stand still (seen with an Intel iMac). ShareDesk now notices within seconds and brings the picture back.
• Turning “Visible in this network” on or off no longer stops connections in this network until ShareDesk is restarted.

Nieuw

• Export and import all settings in Settings → General → Configuration. A settings file holds the settings, technician profiles and scripts – not the ID, passwords or account. Double-click it on another Mac to import it.
• For device management (MDM): export a configuration profile with these settings that also allows Accessibility in advance and lets users allow Screen Recording themselves – or use the ready one at sharedesk.app/download/ShareDesk-Permissions.mobileconfig.
• Set up ShareDesk from the command line, for example over SSH: curl -fsSL https://sharedesk.app/download/install.sh | sudo sh installs it, starts it, sets the unattended password and allows access at the login window – also on a Mac where no one is signed in. Afterwards sharedesk status shows the ID and what still needs allowing.

Opgelost

• Picture: faster and sharper, especially on slow connections.
• Scripts start right away on the remote Mac. Before, the first one after ShareDesk started there waited several seconds, and the session banner on that Mac showed an empty gray bar meanwhile.
• The session banner names each technician once, also while one of their scripts runs.

Verbeterd

• Over slow connections, text, code and tables on the remote screen are sharp much sooner after a big change, with less data: a full spreadsheet in less than half the time.
• Picture: faster and sharper, especially on slow connections.
• Sessions over slow connections start smoother: the first seconds no longer send more than the connection carries, so the picture comes without stalls.
• Less data for the remote Mac's sound: nothing is sent while it is silent, and up to 64 kbit/s it comes in mono, which sounds clearer at the same rate.
• A sharper picture when the session window is smaller than the remote screen – a 5K screen on a laptop, say: text stays crisp in both Sharp Text and video.
• A connection that had to go through a relay server switches to a direct one by itself as soon as one works: quicker, and the relay carries less data.

Opgelost

• Automatic picture: typing and a little scrolling no longer switch the picture to video. It switches only when the connection or the remote Mac can't keep up.

Nieuw

• The address book shows which computers you're connected to: "Connected" beside each of them, and a new "Connected" list in the sidebar.
• Terminal: after a dropped connection the shell can wait up to a week (Settings → Session → Terminal). Within an hour the terminal reconnects by itself; later, connect again and choose it under Tools → Join Terminal.
• Shared terminal with Windows computers too (ShareDesk 0.20.57 or later for Windows).
• Shared terminal: technicians connected to the same Mac can join each other's terminal (Tools → Join Terminal, or the terminal's right-click menu). Everyone sees the same and can type; a note shows who else is in it (remote Macs with ShareDesk 0.20.232 or later).
• The terminal of a Windows computer also keeps its shell after a dropped connection, and ⌘R searches its command history (ShareDesk 0.20.56 or later for Windows).
• Terminal: when the connection drops, the shell keeps running on the remote Mac and the terminal goes on where it was once the connection is back, with everything it showed meanwhile. How long it waits is set in Settings → Session → Terminal (5 minutes unless changed, up to 1 hour).
• Terminal: Option-click puts the cursor where you click.
• Terminal: drop files or folders on the terminal to send them into the folder the shell is in.
• Terminal: ⌘R searches the command history; Return puts a command on the line, ⌘Return runs it.
• Terminal: on slow connections typed letters show at once, underlined until the remote Mac confirms them.
• Terminal: a note shows when the customer can type in the terminal too.
• The customer's terminal window has the same tabs and look as the technician's, and the same width: long lines (the clock in top, for example) are no longer cut off. Its cursor blinks only while the customer can type.
• Sharp Text at 1.5×: text as sharp as Retina, pictures and photos at Standard – less data where a screen has pictures (remote Macs with ShareDesk 0.20.230 or later).
• Type Clipboard (in a session's menu of key combinations and texts): the text on this Mac's clipboard is typed into the remote computer key by key – where pasting is blocked, such as password fields, the login window or a virtual machine.
• Hide Wallpaper (in a session's display menu, and as a setting under Settings → Session): a plain background instead of the remote computer's wallpaper, for less data, especially with video. The customer keeps seeing theirs. For remote Macs with ShareDesk 0.20.228 or later and macOS 12.3 or later.

Verbeterd

• Picture: faster and sharper, especially on slow connections.
• Moving the pointer in a session needs about half the data, exactly as precise and as quick as before.
• These savings need ShareDesk 0.20.227 or later on both sides.

Opgelost

• ShareDesk could quit when a session started on a Mac with macOS 26. It no longer does.
• Clicking ShareDesk in the Dock brings its windows to the front again: the session windows, or the main window when no session is open.
• Copying on a remote Mac with a newer macOS: ShareDesk reads its clipboard with one question there instead of several, and the session window says when that Mac asks first or doesn't allow it (System Settings → Privacy & Security there).
• Settings → Profiles: the details no longer move when you choose a profile with or without a portrait, and syncing with your account shows as a small spinner.
• In a session with only the terminal, the banner on the remote Mac says the technician is working in a terminal (it said they were exchanging files).
• Settings switches between its tabs faster: the window keeps its size, and a slow check of the login item no longer runs at every switch.
• Settings → Profiles: names fit on one line next to the “Default” tag, and the details stay in place when you choose another profile.
• Remote Resolution: no size shows twice, the Retina sizes and the full resolution are all there, and choosing a low resolution takes effect.
• The connection details show the resolution that actually comes, with the remote screen's when it is larger.
• When a session ends, every terminal tab says so, not only the one in front.
• The resolution menu no longer shows a choice twice or leaves one out when the picture switches between video and Sharp Text.
• Hide Wallpaper also works on remote Macs with macOS 12 and at the login window: there the customer sees a plain background meanwhile.
• Recordings made under a data limit have your voice again (since 0.20.225 it was noise there).
• An update no longer installs while a session that just dropped can still reconnect.

Nieuw

• Settings → Session: upload and download speed can also be limited to 64 or 128 kbit/s.

Verbeterd

• Upload and download limits now cover talking too: under a limit your voice needs about a tenth of the data (to Macs with ShareDesk 0.20.225 or later), and under a small limit the customer's voice half.
• Limits up to 250 kbit/s now hold: the picture comes at a lower resolution and fewer frames per second, the remote computer's sound in speech quality, and nothing is spent on filler data.
• Settings: the upload and download speed limits are now the first section of the Session tab (before: Data Limit under General).
• Settings → General: Appearance is a menu instead of buttons.
• Settings → Browser: as wide as the other tabs.
• Picture: faster and sharper, especially on slow connections.
• Smart upscaling: photos in the picture are drawn up by an upscaler of their own, trained on photos – more natural, while text stays as sharp as before. On slower graphics it is left out first.
• Browser favorites with drag and drop: sort them, move them into folders and out again – in Settings → Browser and on the favorites bar. Drag a link from a page or from Safari onto them to add it there.
• Website Check in the browser: wider, and as wide as you like – drag its left edge. Addresses (IPv6 especially) no longer break in the middle; also in Manage → Diagnose.
• Website Check: IPv6 addresses a computer can't use because it has no IPv6 address (or no IPv6 route) are shown as such, with a note – no longer as errors.
• Smart upscaling: on a Mac whose graphics were busy for a moment it tries the sharpest way again after a minute.
• Smart upscaling: sharper text again at Low resolution and in large windows, photos look more natural, and it takes less of the graphics card.
• Smart upscaling: pictures shown about twice as large – a Windows PC or a Mac without a Retina screen in a large window, Low resolution in a smaller window – are now drawn much sharper too; text especially.
• Smart upscaling: at Low resolution on a Retina screen, text and fine lines are drawn far sharper.
• Low resolution with Sharp Text: text and interface elements stay sharp right away, photos and graphics come slightly blurred first and sharpen as soon as the screen is still – about half the data of Standard for a new picture.
• Manage on Windows computers: apps can be opened, quit and uninstalled (the program's own uninstaller starts there).

Opgelost

• Website Check: robust against unusual answers from the remote computer; a Windows computer without an IPv6 route is shown as such; the panel is never wider than the window.
• Browser favorites: a new favorite inside a closed folder stays selected, ready to name.
• Smart upscaling: on slower graphics the photo upscaler is no longer tried again every minute.

Nieuw

• Ask for Help: a Mac that belongs to a team (its own ShareDesk download, or a computer in the team's address book) shows "Ask for Help…" in the main window. The customer says what the problem is, sees their place in line and who is coming – and accepts the connection as always.
• Support queue for technicians (Business): customers waiting for help appear at the top of the main window with their message and how long they've waited, and a notification announces each new one. Connect takes the request, so a colleague doesn't take it as well.
• When a session ends, ShareDesk clears the clipboard if it still holds what came from the other computer – a password copied over doesn't stay behind (Settings → Security, on by default).
• The session log names each file sent or received on its own with its SHA-256 checksum, so you can prove exactly which file went over.
• Unattended access for an invited technician can end by itself: after 1, 7, 30 or 90 days, chosen when accepting the invitation or later under Settings → Access → Supporters.
• Low resolution for video also with Windows computers (ShareDesk 0.20.14 or later there).
• Low resolution for video too (Display menu → Low, or Settings → Session): a sixteenth of the data of Retina – for slow connections. Needs ShareDesk 0.20.210 or later on the remote Mac; Sharp Text had it already.
• Smart upscaling: a picture shown larger than it comes – Low, or a large window – is drawn up with sharper text and edges instead of a plain blurry stretch. On by default (Settings → Session → Smart upscaling, or the Display menu).
• Recordings with sound: the remote computer's sound, the customer's voice and your microphone are in the video now.
• Links that open sessions: to the screen, the terminal, files or Manage, to a certain monitor of a computer, or to up to 10 computers at once. Copy them from a computer's menu (Copy More → Copy Link), for several selected computers (Copy Link to All) or from the monitor menu in a session (Copy Link to This Monitor). They are web links that open ShareDesk, so they can be clicked in tickets and mails; pasted into the Connect field they open too. Only the screen of a computer in your address book opens right away; anything else asks first.
• Explain with AI in Manage, for teams that switch AI assistance on: the processes, startup items, a crash report, the system log or a network tool's result explained – what matters, the likely cause and what to try.
• Settings → Session → Keep recordings: session recordings older than 7, 30 or 90 days or a year go to the Trash by themselves.
• Business teams can have every session recorded and set how long recordings stay; ShareDesk follows their rules and says so in the settings.
• AI summaries of support sessions, for teams that switch them on: after a session the session log shows what the problem was, what was done and what is still open – also to copy, export or write again.
• When your team's access rules (country, network or hours) don't allow ShareDesk from where you are, the main window says so.
• A computer's menu in the address book, reordered: which computer and whether it is online at the top, Wake Up first when it is off, then connecting, the tools, organizing, copying (also its name, device name or a connection link) and deleting – in sections with symbols.
• Address book: a computer's device name and its users can be noted (Edit Connection) – the search finds them, and they sync with your account.
• Your microphone with echo cancellation and noise suppression: keys and clicks stay out, the customer's voice and the remote sound don't go back to them, and your microphone no longer pauses while the customer talks. Sound menu → Echo and Noise Suppression Here (on by default).
• Address book: groups move up and down (right-click a group → Move Up / Move Down), and sort by name – the top level from the Groups heading, the groups inside one from its menu. The order is kept and synced with your account.
• Settings → Browser: manage the browser's favorites without a session – new favorites and folders, names and addresses, the order; also the favorites bar and the addresses remembered. The browser's Edit Favorites… does the same.
• Clicking ShareDesk in the Dock brings the connection windows to the front – minimized ones too; the main window only when no connection is open.
• Website check: every name is looked up on this Mac too, and every address is tried from both sides – side by side, with what differs (other addresses, a missing IPv6, an address that doesn't answer).
• Terminal tabs to Windows computers too, once they run ShareDesk 0.20.33 or later.
• Browser through the remote computer: tabs – ⌘T or the + in the tab bar; links that open a new window open in a tab. Sign-ins hold in every tab.
• Browser: the website check beside the page (the stethoscope) – name lookup, connection, encryption and certificates, checked from the remote computer.
• Website check (Manage → Diagnostics → Website): the answer as a picture – verdict, where the time went, names, certificates and how long they are valid.
• Terminal: tabs – ⌘T or the + opens another shell on the same computer (needs ShareDesk 0.20.198 or later there).

Gewijzigd

• Customers see all of a technician's terminal tabs in one window: a button for each, the one being typed in shown; when allowed, they type into the one shown. A terminal that ends leaves the window.

Opgelost

• Full screen: ⌃⌘F now always leaves full screen in a session window, also when the remote Mac has the keyboard.
• Full screen: if macOS doesn't bring its menu bar when the pointer rests at the top edge, a small bar with "Exit Full Screen" appears there instead.
• Two recordings started in the same second (a computer's other monitors) no longer write into the same file.
• Your microphone shows as off when it stopped by itself (a device gone), and the Sound menu says whether echo and noise suppression runs; with Bluetooth headphones it stays off (they'd switch to their call sound).
• Moving a group up or down no longer undoes changes made to it on the website meanwhile.
• A computer with only a noted device name or users keeps its ID as its name.
• Address book: a group's computers are shown from the top – the list no longer keeps the scroll position of the group before.
• Network check on a Windows computer: a failed check no longer says it needs macOS 12.
• Terminal session: closing its first tab no longer ends the session while other tabs are open; tabs say when the session has ended.
• Tools → Terminal with a terminal tab in the background brings that terminal forward instead of replacing its shell.
• A closed terminal window no longer opens a shell again after a reconnect (with its window on the customer's screen).
• At most 8 terminal tabs – said, instead of a tab without a shell.
• Browser: the website check marks a report made for another page than the one shown now; a check from the browser leaves Manage's page picture alone; a note about a refused part of a page shows only in the tab in front; when the browser can't start, it says so.
• ⌘T in a terminal or browser window opens a new tab there – also when the menu takes the shortcut, which opened a connection tab instead.

Nieuw

• Manage a Windows computer: its processes – quit, force quit, bring to the front (needs ShareDesk 0.20.31 or later on that computer).
• The address book remembers the group (or tag) and the computers you selected last, also after quitting ShareDesk.
• A session's picture menu shows when a data limit holds the picture back.
• Picture: faster and sharper, especially on slow connections.
• Browser through the remote computer: an optional favorites bar (the book → Show Favorites Bar), folders open as menus.
• Browser through the remote computer: the Web Inspector (the hammer, or right-click → Inspect Element), favorites in folders (the star, the book), the addresses opened before as suggestions while typing and in History.
• A page that can't be opened now shows why, instead of the page before with a note; Back returns to that one.
• Diagnostics → Website: how the name was found there (the DNS servers, the first one's answer, what apps get, the hosts file) and the TLS connection with the server's whole certificate chain – whom for, by whom, valid until, names, fingerprint – and whether that computer trusts it.
• Files dropped onto the remote screen land in the folder they were dropped on – a Finder window, a folder's icon, the desktop – instead of Downloads.
• Files can be dragged from one session window into another: from one computer to another.
• Terminal: a right-click menu – Copy, Paste, Select All, Clear and Insert Password.
• The remote user's password typed for you, without Return – for sudo in the terminal (right-click → Insert Password) or an administrator prompt on the screen (Keys → Type Password). Asked each time, or remembered on your Mac in its Keychain for that computer and user; Forget Saved Password removes it.
• Manage Computer → Apps on Windows computers with ShareDesk 0.20.27 or later: each app with its icon.
• Browse Through the Remote Computer now works with Windows computers too (ShareDesk 0.20.26 or later there).
• Browse Through the Remote Mac (Tools menu, or Browse in Manage Mac → Diagnostics → Website): a browser on your Mac whose pages load through the remote Mac – its network, its DNS, its internet address – so you see a site the way the customer does. Pages in the customer's own network (a router's, a printer's) only with their permission for TCP tunnels; each site shows in the customer's session log, and nothing is kept. Needs macOS 14 on your Mac and ShareDesk 0.20.185 on the remote Mac.
• Windows computers with ShareDesk 0.20.25 or later: install single updates from Software Updates, and Open There in Manage Computer → Diagnostics → Website.

Verbeterd

• Browsing through the remote computer and Diagnostics → Website count more addresses as the customer's own network, which needs their permission for TCP tunnels: the remote Mac's own addresses and networks (also global IPv6), and IPv6 forms of private addresses.

Opgelost

• Browser through the remote computer: closing its window ends its connections there right away; addresses are kept without user names and passwords in them; this Mac's own addresses stay blocked in every spelling.
• Terminal: pasted text arrives without control characters – copied text with a hidden escape sequence could otherwise run part of it at once.
• Typing in the terminal waits, like typing on the screen, until a known computer has proved its identity.
• When the Keychain doesn't take a remote user's password, ShareDesk says so instead of offering it later.
• Website check: without permission for the customer's network, a page can't show parts of that network in frames either.
• Many files dropped onto the remote screen at once find their folder faster.
• “Checking the connection’s security – your typing follows in a moment” no longer stays on screen after the connection was made anew; if something typed then couldn't be sent, a short note says so.
• Files dropped onto a folder the customer hasn't let ShareDesk use (Desktop or Documents, in their privacy settings) go to Downloads instead of failing.
• Terminal: pasted text arrives as copied – line ends as Return (as Terminal sends them; some programs read a bare line feed as a key of their own and joined lines), and long pastes in full, also on Macs with macOS 10.15 to 12.2.
• Sessions with Windows computers: Restart, Get Diagnostics and the picture's notes speak of the computer and its sign-in screen instead of a Mac and its login window.
• Software Updates on Windows computers: speaks of the computer and Windows Update instead of a Mac and Software Update.
• Manage → Apps and Processes: an app without an icon of its own shows a dashed app outline instead of a gear.
• Diagnostics → Website: the picture of plain http pages (without https) now loads too.

Nieuw

• Software Updates: install single updates on the remote Mac – Install next to each one. macOS asks for an administrator's password there; the progress shows here, and a restart button when one needs it. macOS updates on Macs with Apple silicon stay with Software Update there (they need the owner).
• Manage Mac → Diagnostics → Website: Open There opens the address in the remote Mac's own browser.
• Diagnostics and the Speed Test measure the internet speed of Windows computers too (ShareDesk 0.20.22 or later there).
• Scripts → Report: each figure's trend on that computer – a small line of the earlier runs and how much it changed since the last one (free disk space since last week, say).
• Scripts: what a script printed can be shown as a table – df, ps, ls -l and the like –, sortable by each column, sizes by their unit.
• Scripts → All Computers: everyone's output as one table, with a column for the computer – the fullest disk of twenty Macs at a glance.
• Scripts can report figures – values, states and tables – with sd_value, sd_status, sd_table and sd_row (on Macs with ShareDesk 0.20.179 or later), or with lines that start with ::sd.
• The Scripts window shows a column for each reported value across all computers – numbers with a bar, red past their limit –, a report for each computer, a chart of one value across all of them, and saves the results as CSV.
• Examples in the Scripts window: disk space, battery health, macOS version and restart, software updates, security settings, last Time Machine backup, and free disk space on Windows.
• Manage Mac → Diagnostics: ping and route show each answer as it comes, and every test can be stopped – ping and route keep what they found.
• Speed Test: the internet measurement can be stopped.
• Manage Computer → Diagnostics → Website for Windows computers with ShareDesk 0.20.20 or later.
• Picture: faster and sharper, especially on slow connections.
• Manage Mac → Diagnostics → Website fetches a page from the remote Mac – status, server address, redirects, times, certificate – and shows it as the browser there displays it.
• Diagnostics for Windows computers with ShareDesk 0.20.20 or later: network, ping, name lookup and route.

Verbeterd

• Settings → Account: an Enterprise plan shows as Enterprise, without an upgrade offer.

Opgelost

• Diagnostics → Website: addresses in the customer's own network – a router's or a printer's pages – only with the customer's permission for tunnels. Every network test shows in the customer's session log.
• Names of the customer's own network (printer.local, say) are no longer asked of public DNS servers.
• Manage without the screen follows the customer's terminal permission; a running test stops when a permission is switched off.
• Further hardening of scripts and diagnostics.
• Manage Computer from the address book only for Windows computers that can answer without the screen (ShareDesk 0.20.20 or later).
• Scripts and Manage say “Waiting for someone to accept there” instead of “Connecting…” while the other computer asks.

Nieuw

• Manage Mac without the screen: right-click a computer in the address book and choose Manage Mac… – it opens in a session of its own, without the picture.
• Manage Mac → Diagnostics: the remote Mac's network and Wi-Fi signal, its internet speed, ping, name lookup and the route to a server.
• Speed Test: each computer's own internet speed – download, upload and delay – beside the speed between the two.
• Manage Mac: Bring to Front for open apps, in Processes and Apps.
• Manage Mac → Apps shows what each app runs on: Apple silicon, Intel, both (Universal) or iOS (an iPhone or iPad app).
• Manage Computer… for Windows computers with ShareDesk 0.20.18 or later: their programs with publisher and install date, startup items (the user's own can be removed), error reports and the event log.
• Sharp Text: faster and sharper, especially on slow connections.
• Scripts (Window menu → Scripts…, the address book, a session's Tools menu): run a shell script on one Mac or on many at once – as the signed-in user there, with what it printed and how it ended for each Mac, in a sortable list. Your scripts are kept; a Mac with unattended access saved needs nobody there. Part of ShareDesk Business, as the terminal.
• Plans: ShareDesk stays free for private use. Terminal, the private network (VPN) and TCP tunnels are part of ShareDesk Business – USD 18 per technician and month, billed yearly; new teams try Business for 14 days. Settings → Account shows your team's plan. Sessions that are running are never changed.

Verbeterd

• Scripts know Windows computers: they are marked in the list, a note says that they run the script in PowerShell, and Run Script… is there in sessions with them too (with a ShareDesk for Windows that runs scripts).
• French, Italian, Spanish, Dutch and Brazilian Portuguese now cover all of ShareDesk – about 450 newer texts were in English there until now (speed test, Manage Mac, remote resolution, plans and more).
• ShareDesk opens again by itself if it ends unexpectedly – a Mac reached without anyone there stays reachable.

Opgelost

• Manage Mac → Processes: every process of an app shows that app's icon – helpers and menu bar apps too; other programs show the icon of a program instead of a gear.
• The Keys menu's notes are short again.
• Run Script… on Windows computers no longer ends with “Not allowed there”.
• A session for files only allows files only: the terminal, scripts, Manage Mac and tunnels can no longer be reached through it.
• Reconnecting keeps what the customer switched off during the session – control and permissions came back before.
• Windows for other monitors follow their session when the customer switches off control or a permission.
• The remote Mac's resolution and virtual monitors need control of the screen; a virtual monitor can only be changed or removed by the technician who added it.
• Scripts stop, with what they started, as soon as the terminal or control is switched off; a script that starts something in the background now ends properly.
• Manage Mac: crash reports and the log need the customer's permission for files; ShareDesk itself and its startup item can no longer be quit, moved to the Trash or removed from there.
• Manage Mac → Logs shows the remote Mac's crash reports and nothing else: a technician could ask for other files of that Mac there, also without permission for files.
• A window for another monitor that tries to connect after its session ended is turned away – the person at the remote Mac is no longer asked about it.
• ShareDesk could quit when two session windows showed Macs with several monitors.
• ShareDesk could quit unexpectedly on the remote Mac while its screen was shared – for example when its display woke up – and the Mac was then out of reach until someone opened ShareDesk there again.
• A Mac whose display was asleep no longer gets a virtual monitor when a technician connects.

Nieuw

• Manage Mac (Tools menu): the remote Mac's processes with their CPU and memory (quit, force quit), its installed apps (open, quit, move to the Trash), what starts by itself (remove the user's own startup items), and its crash reports and system log – without working on its screen. Sortable and searchable; what is ended or removed goes into the customer's session log.
• The remote Mac's resolution (Display menu → Remote Resolution): fitted to your window, or one of its own sizes – back as it was when the session ends.
• Virtual monitors (Display menu → Add Virtual Monitor): an extra monitor the size of your window on the remote Mac (macOS 11 and later), gone when the session ends. A Mac without any monitor – a Mac mini without one, a MacBook closed – gets one by itself.
• The session banner can go entirely (Settings → General: shrink it right away, and show only the menu bar icon instead of the circle). While someone is connected, the ShareDesk icon in the menu bar turns purple, with the number of technicians from two on; its menu shows the banner again.

Verbeterd

• Picture: faster and sharper, especially on slow connections.

Gewijzigd

• Speed test: measures what the line carries also when some data gets lost on the way (it showed far less before), and finds smaller losses.
• Sharp Text: faster and sharper, especially on slow connections.
• Chat: each message's time sits in its bubble, at the right of the last line – as in messaging apps.
• Small improvements under the hood.

Opgelost

• Leaving the session window at the bottom brings up the remote Mac's Dock reliably – also when it sits on another of its monitors.
• The remote Mac's monitors are in the toolbar right from the start of a session (at times they came only with a change).

Nieuw

• Speed test between the two computers (Display menu → Speed Test…, or the button in the connection figures): the delay, the speed both ways and what gets lost, both computers' networks (Wi-Fi band and signal, cable speed, VPN), grades for picture, response and stability, which video sizes and frame rates work well, suggested settings – and the earlier tests with the same computer, to find the best connection.

Gewijzigd

• Video: a still picture is fully sharp within a fifth of a second (was more than half a second), and on fast connections the picture is sharper.
• Video at 5K reacts faster when the Mac is busy.
• Speed test: the window grows to show the whole result – nothing to scroll above the earlier tests.
• Chat: «Save as HTML…» is now in the messages' right-click menu (or ⌘S) instead of taking room in the window.
• Video from Macs with Apple silicon: 60 frames a second at 4K and 5K – it often dropped to 30 – and a little less delay.

Opgelost

• Sharp Text: when scrolling, some columns – the ends of short lines, for instance – no longer follow a moment after the rest of the page.
• After a session window in full screen, this Mac's menu bar could stay hidden – also with the menu bar set to come when the pointer reaches the top.
• Video: what you type shows right away – an update could arrive without the newest text, which then followed only a moment later.
• Speed test: the speed no longer drops far below what the line carries after the first seconds – the result now matches the connection.
• Moving the pointer over the connection figures no longer moves the remote pointer underneath.

Nieuw

• Automatic picture (Display → Picture, or as the default in Settings → Session): Sharp Text, and video while much moves on the remote screen and Sharp Text can't keep up – or would need more data through a relay server.
• Settings → Session → Priority: from quality to responsiveness – how soon Automatic changes to video, and how video starts.
• Each computer's sessions start with the picture last chosen in one of them, Video or Sharp Text; computers without a choice start with the one chosen in Settings → Session.
• When the server needs a newer ShareDesk, the window says so, and the update comes right away.

Verbeterd

• Sharp Text scrolls smoothly in more apps and web pages, with far less data.
• Sharp Text: after you switch to it, the whole picture appears sooner – above all with a photo on the desktop, which is sharp right after.
• Sharp Text shows sudden changes much sooner – the ⌘Tab app switcher, a menu, a window opening. Measured over a 30 ms connection: the app switcher appears after about 45 ms instead of 100–170 ms, its selection moves after about 25 ms instead of 57 ms; on a slow connection it's about twice as fast.

Gewijzigd

• ShareDesk’s banner on the customer’s screen – and the note about a received file – now shows in the technician’s picture too. A click there is no longer a click on something you can’t see, which could hide the screen. The remote Mac needs this version.
• Sharp Text on slower connections: a new screen appears sooner and needs less data, with clearer pictures and gradients while it sharpens.
• The pointer moves smoothly on the remote screen.
• Intel Macs being helped send almost no data in video while their screen doesn't change.
• Macs with macOS 10.15 to 12, and any Mac at the login window, need noticeably less of their processor while their screen is shared as video.
• Sound quality in nine steps, from 16 to 320 kbit/s (Settings → Session → Sound, and the session's Sound menu). Unless you chose another, the sound now comes at 64 kbit/s: plenty for nearly everything, with half the data.
• Sound needs about 40 kbit/s less at every quality when both Macs have this version.
• Picture: faster and sharper, especially on slow connections.
• Keys menu: the remote computer's own key combinations first, the other system's in a submenu – for Windows in a virtual machine on a remote Mac, say.
• Chat: other people's messages no longer have a bar at their left edge.
• ShareDesk has a new address: sharedesk.app – for help, your account and downloads. Its server is api.sharedesk.app.
• The connection statistics and ShareDesk's log show fewer technical details.

Opgelost

• Sharp Text: scrolling a page beside a sidebar that stays – web apps, mail – no longer drags part of the sidebar along, and needs less data. The remote Mac needs this version.
• Your clicks on a remote Mac go to what you see. ShareDesk’s banner on the customer’s screen, which you don’t see, no longer catches them – a click there could hide the screen or end the session. The remote Mac needs this version.
• A connection that falters for a second or two and recovers by itself no longer shows “Connection interrupted” or sends a notification – common with terminal sessions to Macs on Wi-Fi.
• Earlier output no longer shows through faintly in the terminal window – after “clear”, for instance.
• The pointer follows your mouse on the remote screen as it did up to 0.20.137: every movement goes out at once, without the thinning and smoothing of the last versions.
• The Connection panel no longer shows faint traces of earlier figures.
• Quiet sessions – terminal sessions above all – no longer seem to break off for a second or two while ShareDesk is in the background.
• Video from Macs with macOS 10.15 to 12 stayed black with 0.20.139.
• The pointer moves more smoothly on the remote screen again.
• Sharp Text: dragging windows is smooth again – 0.20.134 had slowed it down.

Nieuw

• A new view in the Debug menu (Actions → Debug), to track down picture problems.
• Two-factor sign-in: an account with it on (set up on the website, Settings → Account security) asks for the 6-digit code from the authenticator app after the password – or one of the recovery codes.
• The Help menu opens ShareDesk's help pages: installing, permissions, the first connection, unattended access, files, account, branding and troubleshooting (in your language where available). The unattended-access lock links there too.
• Branding: the card can show the team's opening hours (set per branding in the account area).
• Branding for IT companies: ShareDesk downloaded from a team's own link – or opened with the team's link sharedesk://brand/… – shows the team as the customer's IT support above the ID: its logo, name, text and colors, or its own picture, with phone, email and website. Teams set it up in the account area; installed apps follow their changes by themselves. A right-click on the card removes it.
• Talk with the customer both ways: their microphone, switched on and off by you in the session's Sound menu (Customer's Microphone) or by the customer in the session banner – orange while it is on. Their voice takes little of their connection, and Apple's echo cancellation takes your voice out of their microphone. While you hear the customer through speakers, your own microphone pauses, so they don't hear themselves as an echo; with headphones it stays on. The customer allows it with a new permission, "Hear me through the microphone": on after accepting a session, off for unattended access unless chosen in Settings → Security. Their session log notes who switched it on and off. Both Macs need this version.
• Sharp Text keeps what remote screens showed on this Mac, encrypted, so a screen seen before comes back almost at once: connecting to a Mac seen before, its screen is there in half the time, and a window or page seen earlier comes back the same way. Settings → Session → Sharp Text sets how much space it may take on this Mac (512 MB unless you choose otherwise), shows how much is in use and empties it. The key is made on this Mac the first time and kept in its keychain. Both Macs need this version.

Verbeterd

• The session window's toolbar: a right-click (or Control-click) chooses how its controls appear – icons and text, icons only, or text only. The same choice is in Settings → Session (it replaces “Show names next to the toolbar icons”).
• Unattended access: the lock beside “This computer” stays closed – green while it's on, gray while it's off.
• Permissions: “Accessibility” opens System Settings and then shows macOS's question – which now closes by itself as soon as the switch is on (it stayed open behind System Settings before).
• Signed out on the website, a changed password, a removed account: ShareDesk signs out too and shows the sign-in (Settings → Account) with a note why, instead of failing quietly.
• The sign-in has a “Forgot Password?” link, and the website's list of signed-in devices names this Mac's app and version.
• Computers you connect to are remembered in the address book even when you don't save them: under Recent and All, and in the menu bar's recent list – in no group until you put them in one.
• The main window shows customers only what they need: “Connect to a remote computer” appears once you sign in, open the address book or have connected to another Mac – otherwise a link “Connect to Another Computer…” takes its place (opened once, it stays; “Hide” puts it away again).
• Unattended access is a lock beside “This computer” now: green and open while it's on. Click it to see what it means and to set, change or turn off the password.
• Branding: ShareDesk downloaded from a team's link finds its branding even when the download lost it on the way (for example, unpacked with a tool that drops it) – the server recognizes the download by the address and time it was made, for 8 days. And when the branding can't be fetched (offline, server busy), ShareDesk tries again after a few minutes instead of the next day.
• Talk both ways with one switch: with “Talk both ways” (Settings → Session → Sound, on), the Sound menu's “Talk with the Customer” switches your microphone and the customer's on and off together; with push to talk, the first press switches theirs on.
• The Sound menu says what a remote Mac before macOS 13 can't send: the sound of its apps – the customer's microphone works there. New in it: the customer's volume (up to 300 %), echo cancellation on their Mac on or off (Apple's voice processing: echo and noise suppression, even level), and the microphone in the toolbar turns green while the customer is heard.
• Remote monitors: picking another one took a second click when the remote pointer was still on the monitor shown before – the pointer is followed again only once the monitor picked is shown. And the window now fits a monitor of the same proportions but another size: it stayed small going from a small monitor to a big one.
• Your voice no longer crackles at the customer's: measured on an uneven connection, 4 dropouts in 30 seconds instead of 16. The customer's Mac needs this version.
• The first time the customer's microphone is switched on, macOS on their Mac asks them to allow it – you now see that, instead of nothing happening until they answer.
• You can always switch on the customer's microphone: where the session doesn't allow it – unattended access, unless chosen there – the person at the remote Mac is asked first, “Allow” or “Don't Allow”. If nobody answers within 30 seconds, an unattended session switches it on (nobody there to ask), a session the customer accepted doesn't. The permission is now called “Switch on my microphone without asking”. A Mac's organization can still switch its microphone off completely. Both Macs need this version.
• Sharp Text needs noticeably less data for text and code. Both Macs need this version.
• Sharp Text needs much less data for small changes – a ticking clock, scrolling text, a dragged window. Both Macs need this version.

Gewijzigd

• Sharp Text is no longer in beta.
• Trackpad in a full-screen session: three-finger swipes go to the remote Mac, four-finger swipes stay on this Mac – the way out of the full-screen session. Holding the ⌘ key you keep for this Mac (Settings → Keyboard) does the same with any swipe.

Opgelost

• The customer's microphone didn't start on some Macs (for example a MacBook Air with macOS 15, “error -10875”), so the technician couldn't hear the customer: where Apple's echo cancellation doesn't start, ShareDesk now uses the microphone without it.

Nieuw

• Mission Control and spaces on the remote Mac, in the session’s Keys menu: Mission Control, Application Windows, Show Desktop, Launchpad, and the space to the left or right – to switch between its full-screen apps. The remote Mac uses its own shortcuts for them, as set there.
• Trackpad: your swipe between spaces, and up or down for Mission Control, acts on the remote Mac instead of this one while its session is in full screen (Settings → Keyboard: also in a window, or never).
• Sound quality: how good the remote Mac’s sound is – Low (32 kbit/s) for slow connections, Medium (64 kbit/s), High (128 kbit/s, as until now) or Highest (256 kbit/s) for music. In the session’s Sound menu and in the settings; it changes at once, during a session too.
• The computer info window is in your language – German, French, Italian, Spanish, Dutch or Portuguese: the remote Mac writes it so, with its numbers and dates as your language writes them (ShareDesk 0.20.106 or later there; an older one sends English).
• File browser: apps are one item with their own icon, as in Finder – among the files, no longer folders. A double-click downloads one from the remote Mac, or opens one on this Mac; “Show Package Contents” looks inside.
• How this Mac’s menu bar and the session toolbar come in full screen – when the pointer reaches the top, or only with the shortcut (⌃⌘M) – can now be chosen in the session toolbar’s Display menu and in the ShareDesk menu bar item too.
• Quick Look in the file browser: Space – or “Quick Look” in a file’s menu – shows the files chosen, on this Mac and on the remote computer (fetched first, and deleted again when you close it). While it is open it follows the selection, as in Finder.

Opgelost

• Full screen: the screen could still go black for a moment, except for a patch around the pointer. macOS showed the picture through a shortcut of its own, which now can’t take it.
• Full screen: when the pointer went to the top, the picture could turn dark except for a patch around the pointer, or black for a moment. The session window is now always drawn the regular way in full screen.
• Unattended access that is on shows green, no longer orange – orange is for warnings.
• Full screen with the menu bar only by shortcut: the menu bar and Dock settings are applied once more when the full screen has opened, and ShareDesk notes what macOS did with them – the Dock still came up on an iMac with macOS 10.15.
• ⌃← and ⌃→ (to the full-screen app or desktop beside), ⌃↑ (Mission Control), ⌃↓ and the function-key shortcuts now work on the remote Mac: the arrow and function keys ShareDesk presses there lacked the Fn mark a keyboard gives them, and macOS’s shortcuts need it.
• Shortcuts with ⌃, ⌥, ⇧ or ⌘ didn’t work in some apps and games on the remote Mac – Age of Empires II took ⌃1 as 1. The keys ShareDesk presses there now also say which of the two modifier keys is held, as a keyboard does.
• The update window could show no changes at all: when the update it offered was one this Mac already had – it hides the changes of every version a Mac has. Such a leftover is no longer offered, and the window always shows at least the newest version’s changes.
• The remote Mac’s sound no longer cuts out – with music or a radio it did every second or so, above all over Wi-Fi or from a busy Mac.
• ShareDesk could freeze when a session began – for as long as a connected drive didn’t answer (a backup disk took minutes): to tell the technician the startup disk’s free space, macOS asks every drive. The technician’s Mac then ended the connection, as the remote Mac hadn’t proved its identity in time. ShareDesk no longer waits for drives; the computer info names one that doesn’t answer.
• German: inviting another technician into a session is “Techniker einladen”.
• Sharp Text follows a dragged window more smoothly, with far less data – also in its last moments after you let go.
• Changing it during full screen takes effect at once: it waited for the next full screen.
• Computer info: the startup disk is shown with its name, not only its free space.
• Sharp Text: dragging one of ShareDesk’s own windows on the remote Mac (its main window, settings, the address book) took a lot of data. It now moves like any other window.
• Privacy mode, blocked input and view only were off after a reconnect, while the toolbar still showed them on – the remote screen could be seen again. They are switched on again with the new session.
• After a reconnect, the lock no longer shows “verified” before the new connection has proved itself, and the note that the customer hid the screen goes once they show it again.
• Sharp Text could stand still after this Mac woke from sleep during a session (or its network was gone a moment) – only video showed the screen.
• No sound from the remote computer after reconnecting to one whose ShareDesk had restarted meanwhile (an update, for example).

Nieuw

• New in the Debug menu: "Measure Color at a Point…". The remote Mac needs ShareDesk 0.20.95 for its value.
• When you talk to the customer, the remote Mac reports where it plays your voice – which speakers, at what volume, whether muted there – or why it can't play it. The session window shows it for a moment each time you start talking. The remote Mac needs ShareDesk 0.20.94.
• Terminal: the customer can type in the terminal window on their Mac too, if they tick "Type here too" there – for a password the remote Mac asks for, say, which the technician then doesn't learn.
• Colors as on the remote screen: this Mac shows them as the remote screen does – wide-gamut colors (Display P3) included, which were cut off before (a blue of 0, 101, 234 came as 43, 101, 234). In video too, from a wide-gamut screen, while every technician watching has 0.20.83. An older Intel Mac also keeps up better with Sharp Text. Both Macs need ShareDesk 0.20.83; with an older one the colors come as before.
• Color test: Export… saves the result as a CSV file.
• Color test, under Actions → Debug → Color Test…: checks that colors arrive as on the remote screen, in Sharp Text and in video. The remote Mac needs ShareDesk 0.20.82.

Verbeterd

• When a connection stalls or has to be built anew, the remote Mac tells yours what it saw meanwhile – its connection, network changes, sleep and wake – and how it is connected (Ethernet, or Wi-Fi with its signal). It goes into your Mac's log, to find out why connections to a Mac stall. Diagnostics from a remote Mac now list its network too.
• Remote monitors: a number for each one in the toolbar, and one for all of them – a single click to switch. The arrow next to them shows which number is which monitor.
• "Session active" shows a green dot instead of a red one – a support session is nothing alarming.
• Color test: more accurate patches on the remote Mac.
• The log notes when a connection stalls and which way it takes (local network, relay), to find out why.
• Color test: it also measures the colors on the remote Mac itself. The remote Mac needs ShareDesk 0.20.90.
• Video from a Mac with macOS 12 – an Intel iMac, for example – now shows wide-gamut colors (Display P3) as they are, as from newer Macs and with Sharp Text. The remote Mac needs ShareDesk 0.20.89.
• Sharp Text from a slower Mac: dragged windows move more smoothly, with less data.
• Diagnostics: the remote Mac's log tells more about dragged windows, to pin down jerky window drags.
• Diagnostics: the remote Mac's log tells more about Sharp Text, to find out what makes the picture jerky on a slower Mac.
• Sharp Text: when the picture comes with fewer pixels because the window can't show more – a 5K screen in a smaller window – Display → Resolution says so; it showed Retina without a word. A larger window or full screen gets every pixel again. The remote Mac needs ShareDesk 0.20.81 for the note.
• Sharp Text on slow connections: text and interfaces get sharp before photos, and the whole screen sooner, with far less data – on a very slow connection a 5K desktop was all sharp after about 5 seconds instead of 7. Photos come a little less sharp there.
• Sharp Text: going back to a page, a tab or a window you just saw is quicker now – also switching back and forth between two big pages.
• Sharp Text: Display → Colors offers what makes a difference there – 32, 16 or 8 colors (with 64 and more it looked like full color). Photos always stay as they are.
• Connection statistics: lost video packets with their share. Over the internet a few in ten thousand are usual, and most are made up in time. Sharp Text loses none.
• Sharp Text over the internet: a big change – another desktop picture, a page full of photos – shows after about a third of a second and is sharp right after, where it took 2 to 4 seconds before. Interfaces and text still come sharp at once where the connection allows. The remote Mac needs ShareDesk 0.20.77.

Opgelost

• Session window: the first click into the picture of a session window that was not in front only brought the window forward – the click, or the start of a drawing, was lost. It now reaches the remote computer right away.
• Software updates of the remote Mac: the button that opens Software Update there shows its whole name, and the updates’ names are in line.
• Window: the permissions of a session (below "Allow mouse and keyboard control") were not aligned – each line started somewhere else. They are one below the other again.
• A monitor picked went back within a second to the one the remote pointer was on ("Follow remote mouse pointer"). The picture now follows the pointer only when it moves to another monitor.
• Several monitors picked quickly one after another: the remote Mac now shows the one picked last – it could end up on an earlier one.
• Terminal: a connection that stalls for a moment no longer ends the shell. Each such moment started a new shell on the remote Mac, and the one in use – its folder, what ran in it – was gone. A new shell comes only when the connection really had to be built anew.
• Video from a Mac with macOS 12 and a wide-color display had wrong colors in 0.20.89 – a green of 0, 255, 0 arrived as 53, 255, 32, a red of 255, 0, 0 as 237, 0, 19. Measured with the color test, they now arrive unchanged.
• Sharp Text from a Mac with macOS 12 – an Intel iMac, for example – was jerky: dragged windows didn't move smoothly, and the picture could drop to fewer pixels. It's smooth now, with the screen's colors as before. The remote Mac needs ShareDesk 0.20.87.
• Video from an Intel Mac still came lighter (a gray of 128 as 139). Its colors now come as they are.
• Color test: its window keeps its size while the test runs (it jumped as the content changed), and Export… opens in front of the test's window instead of behind it.
• The session window changed size and moved whenever the remote computer changed its resolution – a Windows PC does so under load. A picture in the same proportions now leaves the window as it is; only one of another shape (another monitor) fits it again.
• Video from an Intel Mac showed mid-tones too light and colors off – a gray of 128 came as 139, a blue of 0, 101, 234 as 48, 112, 236. They now come as they are (remote Macs from 0.20.83).
• Color test: it has a window of its own now, and its readings are right.
• Sometimes Sharp Text couldn't be chosen: what the remote Mac allows got lost at the start of the session (seen with an Intel iMac). This Mac now asks again, and the remote Mac sends it once more. A reconnect helped before.
• Sharp Text no longer drops from Retina to Standard on a fast connection while the remote screen keeps changing a little at a time – typing, a clock, a build's output. The remote Mac needs ShareDesk 0.20.82.
• Video: the remote screen's colors and brightness come through as they are – macOS showed them lighter and paler (a dark gray of 49 as 60, a blue of 88,86,215 as 97,95,216). Now within one or two steps.
• Sharp Text: colors from some Macs were slightly off (seen on an Intel iMac: a blue of 0,101,234 showed as 40,95,233). They come as they are now.
• Both need ShareDesk 0.20.80 on the remote Mac.
• Private network with the customer's network: the remote Mac's list of devices reached no longer shows the session's own connection checks (for example “10.0.10.20 (TCP 52864)”) – they never went through. Every real connection, also one that only tried a port, is listed as before.

Nieuw

• The session window's toolbar has a “+” at its right end: another connection in a new tab.
• Private network (VPN, beta) into the customer’s network: the customer chooses “This Mac Only” or “This Mac and My Network”. Their devices are reached at addresses of their own here – 192.168.1.20 becomes 100.78.1.20 –, and Tools → Devices in Their Network… lists them, opened with a click (web page, Screen Sharing, files, SSH). The customer’s Mac routes nothing: ShareDesk connects only to devices of the networks they allowed, and lists each one. Needs ShareDesk 0.20.57 on both Macs; the VPN helper is updated once (administrator’s password).
• On the customer’s Mac the menu bar shows “VPN” while a private network is on; its menu lists the devices reached and ends it. Also in the session card and the session log.
• The private network now also works on macOS 12, and Macs with macOS 10.15 to 12.2 (their ShareDesk 0.20.57) offer the private network and the terminal too.
• For organizations: settings and features can be locked or switched off with a configuration profile (MDM) – terminal, file transfer, TCP tunnels, private network, network access, unattended access and more; locked settings say “Set by your organization”. An installer package for mass deployment: sharedesk.marketvision.ch/download/ShareDesk.pkg.
• Actions → Software Updates…: the macOS updates waiting on the remote Mac, and Software Update opened there.
• Actions → Invite Colleague…: a link for a second technician to join the session – or to take it over.
• Settings → Security: whether technicians may ask for a private network, and to reach devices of your network through it.

Verbeterd

• Private network: where the customer's network is reached at its own addresses (for example 10.0.10.x), the menu now shows only those – the stand-in range 100.78.x.y next to them was confusing. It still appears where the own addresses can't be used, with the reason.
• The private network's menu says when the customer shared only their Mac, and why a network of theirs is reached only at its 100.78.x.y addresses.
• Several sessions open: only the ones you see get the picture. A session in a tab behind, in a minimized window or in one that is fully covered pauses the remote Mac's picture after 2 seconds – less data on the connection and less work on both Macs – and continues the moment you bring it to the front. A session you are recording keeps going. The remote Mac needs ShareDesk 0.20.74.
• Display → Colors: fewer colors keep the screen's own colors now, in Sharp Text and in video – 64 to 1024 colors turned most of the picture gray and all looked the same. With Sharp Text, even 8 colors keep text sharp and in its color, with far less data than full color, and photos stay as in full color. 8, 16 and 32 are colors too now instead of shades of gray; Grayscale stays. The remote Mac needs ShareDesk 0.20.73.
• Private network with access to the remote Mac's network: its devices now answer at their own addresses (192.168.1.20 as over there) wherever your Mac doesn't use those addresses itself – before, only at stand-in addresses (100.78.1.20), which still work. The VPN helper is updated once on each Mac (administrator password). Both Macs need this version.
• Sharp Text stays fast when a connection loses packets now and then (Wi-Fi, mobile networks, long routes over the internet): with 0.1 % of the packets lost over a distant connection, a big change arrives three to four times faster. The mouse and keyboard were never slowed by this. Both Macs need this version.

Gewijzigd

• Connecting to a computer that already has a session open – from the address book, the Connect field or the toolbar's “+” – switches to that session (its tab) instead of opening a second connection to it.
• With Sharp Text, the first picture of a session (and of a new screen size) comes sooner over the internet: photos and gradients are sharpened right after they appear; text and windows are sharp from the start. A 5K desktop is on screen after about 0.45 s instead of 0.7 s over a distant connection.
• Desktop pictures and gradients need far less data on local networks too – a 5K desktop picture is sharp after 0.3 s – and less work for the remote Mac.
• Sharp Text no longer stalls for seconds on busy or distant connections. Measured on slow and fast lines: nothing lost on the way any more (thousands of packets before), and over a distant connection a full 5K picture in about 1.5 s (none within half a minute before). Both Macs need this version.
• Big changes (the first picture, a new window) arrive sooner.
• Sharp Text over the internet: the first picture of a desktop with photos, gradients and shadows comes several times sooner, with far less data, and looks the same. Icons, lines and text stay sharp, and on a local network everything stays as it was.
• For the server's statistics, ShareDesk now tells it its version and the macOS version, and at the end of a session whether it ran directly or through the server and how it ended – no names, addresses or content.
• Sharp Text is sharper with icons, shadows and textures: no more blurred colored edges, and the Mac that is supported needs a tenth of the time for them. Only on fast connections; on slow ones they come as before, with less data. Photos stay as they are.
• The session window’s toolbar follows light and dark mode (it was always dark).
• The VPN helper is updated only when it changes – not after every update of ShareDesk.
• TCP tunnels reach only the customer’s Mac and its network; the internet only if the customer allows it (their Settings → Security → TCP tunnels). A refused tunnel says so in the TCP Tunnels window.

Opgelost

• Private network with the customer's network: from another location, the devices there didn't answer at their own addresses (for example 10.0.10.x) – only the remote Mac did. Since 0.20.72 the network was hardly ever routed under its own addresses: a safety rule meant to keep the session from running through its own tunnel took effect almost always. Now the session's own connection checks are kept out of the private network on both Macs, and the network's own addresses work again. The remote Mac should have ShareDesk 0.20.75 too.
• Private network: 0.20.71 could route the remote Mac's network into the private network even where your Mac reaches that network itself – then the session's own connection went in circles and broke again and again, and ssh or ping to the remote Mac failed. Networks your connection reaches the remote Mac in are now never routed (their stand-in addresses 100.78.x.y work as before), and if the connection breaks while a network is routed, the private network switches off at once.
• Settings → Session → “Show names next to the toolbar icons” works: each control's name stands next to its icon, and the toolbar stays in the title bar. Before, the toolbar only moved down, without the names.
• With Sharp Text, the picture no longer tears for a moment while it changes. Only the Mac you view from needs this version.
• The video picture no longer flickers on some displays – it stopped only while the connection statistics were shown. Only the Mac you view from needs this version.
• Files you copied on this Mac – pictures too – now paste with ⌘V where you paste on the remote Mac: into a message, a mail or a Finder window. Until now they were copied into the folder of the Finder window in front (often Downloads), even with Messages in front (the remote Mac needs this version).
• Copying and pasting files on the remote Mac is a plain copy and paste over there now: they no longer travel to this Mac and back. Files copied over there still come to this Mac's clipboard – small ones right away, bigger ones once you leave the session window.
• Switching between video and Sharp Text no longer shows a black screen for a moment: the picture on screen stays until the new one is complete.
• With Sharp Text, text and windows are now sharp from the first moment over the internet and on slow connections – 0.20.64 still showed them blurred at first, unlike what its notes said. Screens full of text also need less data (the remote Mac needs this version).
• Moving the pointer quickly down out of the session window now always brings up the remote Mac's Dock: now and then an earlier pointer position arrived after the one at the edge and pulled the pointer back up (the remote Mac needs this version too).
• A quick ⌘Tab on a remote Mac now switches apps every time, without showing the app switcher first. Letting go of ⌘ before Tab left Tab pressed over there, so the next ⌘Tab did nothing, and 0.20.59 held ⌘ long enough for the switcher to show. A quick ⌘Tab now goes over in one piece (the remote Mac needs this version too).
• ⌘Tab sometimes did nothing on a remote Mac, above all when pressed quickly: the Mac that is supported now holds ⌘ long enough for its app switcher (it needs this version too).
• After the password is typed on the session card, the keys go straight to the remote screen.

Nieuw

• Terminal-only connections: “Terminal” next to Connect (main window, New Connection, address book → Open Terminal) opens a shell on the remote Mac without its screen. Its user is asked (“… wants to open a terminal on this computer”) and sees the terminal in a window, which they can hide. With unattended access only if the terminal is allowed there (Settings → Security). Needs ShareDesk 0.20.55 or later on the remote Mac.
• When a technician opens a terminal on this Mac, a window shows what they type and what comes out. It can be hidden; the menu bar menu shows it again.
• Private network (VPN, beta): Tools → Private Network connects the two Macs of a session as if they were in one network – each gets an address of its own (100.77…), and they reach each other’s shared folders, screen sharing, web servers, and ping. Nothing else of either network. The customer allows it each time; it ends with the session (or in the menu bar menu). Needs macOS 13 and ShareDesk 0.20.51 or later on both Macs, and once on each Mac the VPN helper (Settings → Security; macOS asks to allow it in System Settings → General → Login Items).
• Drag and drop through nested sessions, the other way too: files and folders dragged out of a ShareDesk session window inside the remote screen come out on this Mac – fetched through the Macs in between, as deep as the sessions go. Those Macs need ShareDesk 0.20.50 or later.
• Drag and drop through nested sessions: files and folders dropped onto a ShareDesk session window inside the remote screen go on to that session’s computer – as deep as the sessions go. The Macs in between need ShareDesk 0.20.49 or later.
• Printing both ways: during a session your Mac has a printer for the computer you support (“ShareDesk – ” and its name). What you print on it comes out on a printer there, once the user there allows it and picks the printer. What the customer prints on “ShareDesk – technician’s printer” asks you first in the same way. The question offers “Print from … without asking” and “Print from any computer without asking”; Settings → Security turns asking off and on again. Needs ShareDesk 0.20.48 or later on both Macs.
• Quick notes during a session: ⌃⌘N (or Actions → Quick Note…) adds a note, or a task for later, to the session log. The Notes panel shows this session’s notes and tasks and the tasks still open from earlier sessions with the same computer – tick them off there, or in the session log (new Tasks column and Open Tasks filter). The shortcut can be changed in Settings → Keyboard.
• Full screen without this Mac’s menu bar and the toolbar: Settings → Keyboard → Full screen → “Only with a shortcut” (⌃⌘M). The pointer at the top of the screen then reaches the remote computer’s menu bar; the shortcut shows and hides the bars.
• Session window: labels under the toolbar icons, if you like (Settings → Session → Display). The toolbar items are now evenly spaced, without menu arrows, and some icons are clearer (Actions, Display, Notes).
• Keys → Force Quit Apps… opens macOS’s own Force Quit window on the remote Mac (Mac with ShareDesk 0.20.46 or later; otherwise the list of its apps as before).

Verbeterd

• Private network (VPN, beta): the VPN helper now installs the way AnyDesk’s does – one administrator’s password, and it works at once; no more switch to turn on in System Settings → Login Items. ShareDesk asks for the password when the network is switched on (on either Mac) and updates the helper when a new version brings a new one. 0.20.51’s Login Items entry is removed.
• Updates show every change: when an update is ready, ShareDesk → Check for Updates… opens the update window with all changes since your version (it was a short notice). After an update ShareDesk installed on its own, a window lists what changed since the version before – on Macs used to give support; customers’ Macs stay quiet.
• The connection editor in the address book is clearer: a wider sheet in sections – name and ID, group and tags, connecting (profile, unattended password), billing, notes – with the computer’s details folded away; nothing is cut off any more.
• Files passing through a Mac in between (nested sessions) leave no copy there.
• Locking this Mac when a session ends: by default only if it was locked when the session began – a Mac in use stays unlocked (before: locked after every unattended session). Settings → Security.
• ⌘Tab on a remote Mac: the modifier keys (⌘, ⌥, ⌃, ⇧) now reach it as soon as you press them, as from a keyboard there – the app switcher opens right away.
• No more notice about the remote printer when a session starts.

Opgelost

• The connection request: “Block This ID” was cut off in some languages.
• Private network (VPN): an interface could stay open when the session ended while it was opening.
• Private network (VPN, beta): it no longer breaks the session. The session’s own connection had found its way into the tunnel (and the tunnel runs over the session); now only traffic between the two private addresses goes through it, and the session never uses them. The VPN helper is updated: switching the network on asks once more for an administrator’s password.
• Leaving the session window with the pointer: the remote pointer no longer follows along the top edge while you are at the toolbar, nor moves along the other edges outside the window. Through the bottom or a side it still goes to that edge (Dock, taskbar), then stays there.
• A ShareDesk printer left over after a crash is removed at the next start – no longer the printer of a ShareDesk still running.

Nieuw

• The session banner – shown on a Mac while someone is connected to it – shrinks to a small circle after 10 seconds, with a short animation, centred where the banner was. A click on the circle shows the banner again, and so does another technician connecting. Settings → Appearance: after 5, 10 or 30 seconds, after 1 minute, or never.
• Notes for groups – organizations, departments and categories: who to call, where things are, how they work there. Edit Group… has a Notes field, and the notes show above the group’s computers in the address book. With an account they are saved there and appear on the website too; notes written on this Mac before go there the first time.
• Notes in the session window: the Notes button (marked when there are any) shows the computer’s notes and those of its groups – department, organization – and you can change them right there during the session. Also in the Session menu.
• The address book marks computers that have notes.
• One chat for everyone connected to a Mac: the customer reads what every technician writes, each technician reads the customer and the other technicians, and whoever joins later gets what was written so far. Every message shows who wrote it – name, customer or technician, in their own color.
• Private messages: “To” in the chat sends a message to everyone, only to the other technicians (the customer doesn’t see it), or to one person. Private messages are marked as such.
• Save as HTML: a chat – in the session, or afterwards from the session log – as a web page with names and times.
• Remote printing: during a session, the remote Mac has a printer named “ShareDesk”. What you print on it there – from any app, with the pages and copies you choose – comes to your Mac and opens the print dialog with your printers (Save as PDF is in its PDF menu). The printer is there only while the session is, and the customer can turn it off like the other permissions (“Print on the technician’s printer”). Both Macs need this version; adding the printer needs an administrator account on the remote Mac (most are).
• When ShareDesk quits, the other side of every session learns it at once, and why: the technician sees “ShareDesk was quit on the remote Mac” instead of a connection that keeps trying. If the remote Mac shuts down, restarts or logs out, or its ShareDesk restarts for an update, the session window waits for it and reconnects. The other Mac needs this version too.
• Restart Remote Mac… tells you whether you can get back in afterwards. If nobody will be signed in and access at the login window is off there, you can turn it on first (that Mac asks for an administrator password on its screen; you can type it while controlling it). If FileVault is on, it says that someone has to type the password at that Mac first.
• Billing step: each session is rounded up to it – 15 minutes unless you choose another in Settings → Time & Cost (exact minutes, 1 to 60 minutes); groups can have their own (Edit Group…). The menu bar shows the amount billed.
• Signed in, hourly rates and billing steps are saved in your account: every Mac you sign in on uses the same ones, and the website shows the time and revenue of your sessions. Rates set on this Mac before go to your account the first time.
• Sharp Text: Display → Colors now works as with Video, from 1024 colors down to 8 shades of gray – fewer colors need far less data, and the whole picture then comes without any blur. Resolution offers Retina, Standard and Low.
• Sharp Text (Beta), for sessions with another Mac: under Display → Picture, choose Sharp Text instead of Video. Text and interface then stay perfectly sharp, pixel for pixel, with no video blur; a window shown again or a page scrolled back appears at once, and on a slow connection it stays responsive. Video remains the default; the remote Mac needs this version.

Verbeterd

• A computer’s ShareDesk ID can now be changed on the website (after a reinstall or a new computer). Editing that computer on a Mac that hasn’t caught up yet no longer puts the old ID back. The editor shows the IDs it had before, and changing the ID removes the unattended password saved for it (it belonged to the old ID).
• Sharp Text: a window dragged around fast now moves smoothly on older Macs too, with a fraction of the data and of the work.
• Video from Intel Macs with a 5K screen comes at 4K at most (the most they can send as video); the Display menu now says so. Sharp Text shows every pixel.
• The cost in the menu bar changes once a minute instead of with every second.
• Sharp Text: photos, wallpapers and gradients need far less data, at slightly better quality.
• Sharp Text: text and interfaces need less data too, above all on slow connections.
• Sharp Text on slow connections: a big change (a new page, a window opening) appears quickly and turns sharp within moments while the screen rests. Both Macs need this version for Sharp Text.
• About ShareDesk lists the open-source software included in ShareDesk and links to their licenses.
• Sharp Text: the pointer and everything else you do no longer wait behind big changes of the picture.
• Sharp Text: dragging a window now takes a small fraction of the data, so it stays smooth even on slow connections.
• Sharp Text: scrolling and big changes are quicker, and on distant connections small changes no longer wait for each other. Both Macs need this version.
• Session menu → New Connection Tab…: connects to another computer in a new tab of the session window (also with the + in the tab bar).
• The Display menu now has the screen icon and the Session menu the settings icon.
• Sound menu: shorter, clearer entries. When the remote Mac can't send its sound, the menu simply says so (the reason is in the button's help), and the microphone switch is just called Microphone.
• Sharp Text: big changes (a window opening, a new page) arrive several times faster, above all from older Intel Macs. If the remote Mac still can't keep up, Sharp Text switches to fewer pixels by itself.
• Settings → Time & Cost: every currency to choose from, and no hourly rate until you set one.
• The menu bar shows what a session costs as soon as an hourly rate applies (Settings → Time & Cost; before, the cost had to be switched on first).
• The Mac you support no longer shows the session time in its menu bar; its menu lists it.
• With a computer you have connected to before, typing waits until it has proved its identity (normally a fraction of a second), so a password typed at its login window can never reach someone in between.

Opgelost

• A remote display that went to sleep – through a hot corner the pointer ran into, for example – now wakes up as soon as you move the mouse or type in the session window.
• Sharp Text: when the remote Mac couldn’t keep up (a big window dragged around fast on an older Mac) or the connection was slow, the picture dropped from Retina to a lower resolution for the rest of the session. It now goes back to Retina by itself once things calm down, and the Display menu says while the resolution is reduced, and why.
• A single slow moment could make a session treat its connection as slow from then on (less sharp video, Sharp Text at a lower resolution).
• Sharp Text: the remote pointer no longer appears now and then as a second pointer next to yours. The remote Mac now says whether the pointer is where you put it, so its pointer only shows when the customer moves it. The remote Mac needs this version.
• Computer Info → Storage lists every drive once: its volumes (free space, format, where mounted) together with the disk's size, model and connection, the startup disk first. Before, each drive appeared twice. The remote Mac needs this version.
• Privacy mode: the black curtain no longer flashes up for the technician when it is switched on or off (with Video and with Sharp Text). The remote Mac now shows it only once it is left out of the picture.
• Sharp Text: the statistics panel grows with its lines instead of cutting off the longest one.
• Sharp Text: the connection statistics are steadier – a button lighting up under the pointer no longer makes them jump.
• Sharp Text: a window being dragged no longer leaves copies of itself behind until it stops.
• Sharp Text with privacy mode: the technician saw the black curtain instead of the screen.
• Sharp Text on slow connections no longer stalls for a moment after a burst of activity.
• A fast local connection was sometimes taken for a slow one, and the picture came through less sharp at first. ShareDesk now only adapts to a slow link once the problem lasts.
• Slow connections (cellular, a busy Wi-Fi): the picture no longer freezes, and messages no longer arrive seconds late – ShareDesk adapts to a slow link within seconds.
• On a slow connection, a computer you know was sometimes cut off with a warning that someone might be intercepting the connection. Its proof of identity simply hadn’t arrived yet; ShareDesk now waits for it while the link is struggling.
• Typing into apps that read keys rather than text now works: passwords in AnyDesk (when you control another computer from the remote Mac), games and similar apps got the wrong characters. Each character now arrives as the key press that types it on the remote keyboard layout. The remote Mac needs this version.

The Mac connected to needs this version for the shared chat; technicians with older versions still chat with the customer.

Nieuw

• Tags in the address book: give computers free labels such as “Server” or “VIP”, the same tags as on the website. Edit them under Edit… or with the Tags menu (right-click), or drop computers onto a tag in the sidebar. Click a tag to see its computers; search finds tags too.
• Computer details in the address book: when you connect, ShareDesk saves the computer’s processor, memory, startup disk, serial number, IP address, displays, battery and ShareDesk version with its entry. You find them under Edit… and on the website (Computers → ⋯ → Details). The other computer sends them, so they appear once it runs this version.
• Groups in the address book: sort computers into organizations, departments and categories, nested as deep as you like. Drag computers onto a group or use “Move to”. Sharing a group shares its subgroups too, and groups others share with you appear under “Shared with Me”. They are the same groups as in the account area on the website.
• Full screen: the toolbar is now part of the title bar. In full screen it hides with it and comes back when you move the pointer to the top of the screen, so the remote screen gets the whole display.
• The Connect buttons on the website open ShareDesk. Computers from your address book connect right away; any other ID is only filled in.
• Settings → Account: change your first and last name. Your name and portrait are the same in all your profiles, one profile per company you work for.
• Team management has its own tab (Settings → Team): change names and roles, reset passwords and see who was active when. New members get a generated starting password, ready to copy and pass on; removing someone asks first.
• A setup window shows the macOS permissions ShareDesk needs, with a picture of where to switch them on in System Settings. Come back from System Settings and it shows them as allowed right away.
• Resolution: Retina, 1.5× or Standard, in Settings → Session and for each session under Display.
• Pictures follow the clipboard too: a screenshot or image copied on one Mac can be pasted on the other with ⌘V (both Macs need this version). When the clipboard holds text as well, the text goes as before.
• 120 frames per second when both Macs have a ProMotion screen (or another 120 Hz display): smoother motion, and every change is on its way twice as fast.
• The session banner on the customer's Mac can be dragged anywhere and made smaller: a small circle with the technician's picture. The session details open as a dropdown right below it. Settings → General → “Remember where the session banner is” keeps its place for the next sessions.
• Remote sound comes about 40 ms sooner, so sound and picture match better (also in the browser viewer, where the browser supports it). Older versions keep working as before.

Verbeterd

• Drawing: arrows, rectangles and circles (hold Shift for a square or a true circle), an eraser for single drawings and “Remove Last Drawing” (Tools → Draw on the Screen). Drawings now stay until you remove them; “Fade Out After a Few Seconds” brings back the old behavior. The customer’s Mac needs this version to keep and remove single drawings.
• The ShareDesk menu bar item is there whenever ShareDesk runs: your sessions, New Connection, recent computers, the session log, settings and updates. While you give support it shows how long the session has been connected and, if you like, what it costs.
• New Settings → Time & Cost: seconds, cost, the default hourly rate and the currency. Groups and computers can have their own rate (Edit Group…, Edit… in the address book).
• Settings → General: “Show in menu bar” is now “Keep running in the menu bar when the window is closed”.
• Chats are kept after the session: in the session log, sessions with a chat show a chat icon. Click it, double-click the row or choose “Show Chat” to read it again, or “Copy Chat” to copy it. Chats stay on this Mac, are kept for the sessions the log records, and are deleted with their log entry.
• Clicking the chat icon while the chat is open closes it.
• The title bar shows who is connected and on which computer again, right under ShareDesk (or the ShareDesk ID, if you show IDs instead of names in Settings → Session).
• The session controls moved into the title bar, as icons with tooltips: the menus first, then chat, files and the lock. The title just says ShareDesk; with several sessions, the tabs name the computers. In full screen the bar appears when you move the pointer to the top.
• The terminal is black at 85 % opacity, so what is behind it shows through, like Terminal’s “Pro” style.
• A tidier session toolbar: a few menus instead of a row of buttons. Session (computer info, save to the address book, view only, block the customer’s input, privacy mode, restart), Display (quality, colors, view, statistics), Keys, Tools (drawing, screenshot, recording, terminal, TCP tunnels), Sound (the remote computer’s sound and your microphone in one menu), Chat and Files.
• The computer and its user appear only in the window title, the lock sits at the right end of the title bar and is no longer green. The Full Screen and Disconnect buttons are gone: the window’s green and red buttons do the same.
• Connection statistics stay on screen in a small see-through panel that you can drag anywhere (Display → Show Connection Statistics). It opens again in the next session until you close it.
• Computer info opens in a window of its own (Session → Computer Info…).
• Settings are rearranged so that no tab needs scrolling. The new Access tab holds who may connect, supporters, unattended access and the session log. The new Keyboard tab holds the shortcut settings and your own key combinations and texts (formerly “Macros”), and “Edit Key Combinations…” in the Keys menu opens it. The server address is now under Account.
• The Keys menu shows the combinations for the remote computer’s system: Mac shortcuts for a Mac, Windows shortcuts for a PC.
• Info shows the overview right away; the other tabs follow once the remote Mac has collected them (it needs this version too).
• While you wait for the customer to accept, the time is shown and there is a Cancel button. If the computer went offline, ShareDesk says so instead of waiting.
• The privacy mode entry now says what it does: the customer’s monitor turns black, and you keep seeing the screen.
• Less work for the customer’s Mac during a session, and while ShareDesk waits in the background.
• Address book: select several computers (⌘-click or ⇧-click) to move, tag or delete them together. Dragging one of them takes all of them along.
• Files: file names get more room and dates are shorter. The transfers area stays one line until something is transferred, and files-only sessions open wide enough for both panes.
• Session log: a session cut off by a crash, a forced quit or an update now ends when it was last seen running. Before, it ended when ShareDesk was next quit, which gave durations of many hours. “running” is translated.
• Connecting no longer overwrites changes made on the website or by a colleague in the meantime, such as a new name or tags. ShareDesk sends only what it updates itself: the last connection, the computer details and a remembered password.
• In the connection request, Accept responds only after a second, so a click that was already on its way when the request appeared can’t accept it.
• The banner during a session shows the technician’s name without the company, so it no longer gets cut off in German. The company is in the banner’s details.
• An empty address book no longer shows a lone “Groups” heading.
• When a technician asks to connect, the request now opens in its own window: their photo and contact details, and what they may do in the session, each with a checkbox. It appears on top of every app and Space without taking the keyboard.
• Accepting a request takes a click. Pressing Return while typing in another app no longer accepts a session by accident.
• A countdown shows when an unanswered request closes by itself.
• The session toolbar has a Full Screen button. In full screen the toolbar hides; move the pointer to the top of the screen to bring it back.
• Address book: drag a group onto another group to put it inside, or onto the “Groups” heading to move it to the top level.
• Deleting a computer from the address book asks first, also with the Delete key.
• The New Connection window (⌘T) shows each computer’s desktop picture and whether it is online.
• macOS 12: double-click connects in the address book, and right-click shows the menu of the computer you clicked.
• The address book shows each computer with its desktop picture, not a screenshot from the last session. The screenshots saved by earlier versions are deleted.
• The session toolbar shows icons only when the labels don’t fit, and messages appear over the picture.
• If the address book can’t be saved to the server, it says so and offers Try Again.
• Computers are shown by name, such as “Mac Studio (2022)” or “MacBook Pro 16″ (2021)”, instead of codes like Mac13,1.
• The computer info lists only real disks and the volumes you see in Finder, not the disk images macOS mounts for itself.
• Up to 240 frames per second: with gaming monitors (144, 165 or 240 Hz) on both sides, the picture follows at their refresh rate instead of at most 120.
• Macs that can't send Retina (5K screens on older Intel iMacs) now send 1.5× (3840 × 2160) instead of Standard.
• A Retina screen watched in a smaller window comes sharper: at the smallest of Retina, 1.5× or Standard that fills the window.
• Wrong password: type the right one in the session window and connect again.
• The clipboard syncs by itself in both directions, also while the session window stays in front (for example with Universal Clipboard). The "Send clipboard" button is gone.
• Passwords from password managers and anything copied before the session started still only go over when you paste them with ⌘V.
• Connecting is faster still: the remote Mac learns your screen size with the connection request and starts at the right picture size right away.
• The remote screen appears about twice as fast after connecting.
• The first picture already has the right size for your window, instead of switching to it a moment later.
• Sessions start sooner and cleaner: the picture doesn't switch sizes while connecting.
• When another technician joins, those already connected no longer notice it – before, their mouse and keyboard stalled for half a second.
• After a network drop or change (another Wi-Fi, Ethernet, VPN), this Mac is reachable again right away, and a session being restored reconnects at once – before, it could take up to 30 seconds.
• Updates install by themselves as soon as ShareDesk isn't in use (no session, its window not in front) – a Mac kept ready for support no longer stays on an old version until it restarts. ShareDesk restarts on its own and is reachable again within seconds.
• The permissions box in the main window only appears when ShareDesk can't work without something (Screen Recording, Accessibility). The shield next to “Ready” shows the state of all permissions; a click lists them with a way to fix each.
• Steadier picture when the screen gets busier or calmer.
• Quicker picture from Macs with Apple silicon: changes reach the technician 15–25 ms sooner and smoother, at the same sharpness.
• Remote Macs that can't send their sound (macOS 12, login window) show “No Sound” in the session window instead of staying silent.
• File transfers between Macs with this version: text, logs and documents often arrive several times faster (a 30 MB log file in 3 instead of 16 seconds on a typical line). Photos, videos and archives go as fast as before.
• The banner shows its whole text, also with long names and in longer languages.

Opgelost

• Moving the pointer all the way down (or to a side) now reliably reaches the remote screen’s edge, so the Dock or the taskbar comes up – the black bars beside the picture count as the edge.
• Drawing on the customer’s screen works again. The strokes never arrived.
• Session log: the arrow of a selected entry is white instead of blue on blue.
• Double-clicking a computer in the address book connects again. It only worked on the empty space below the list.
• Privacy mode: the black screen now appears only at the customer’s computer. The technician sometimes saw it too, instead of the screen.
• “Check for Updates…” did nothing while a downloaded update was waiting to be installed. Now it offers to install it right away.
• ⌘⌥⎋ can’t be sent to a remote Mac: macOS accepts it only from a real keyboard. The Keys menu now opens a list of the remote Mac’s open apps instead, where you can force quit one. The remote Mac needs this version too.
• 0.19.0 again, now checked by Apple (notarized) like every version: it opens without warnings, also after a download from the website.
• What the customer allows (control, clipboard, files, sound, …) now reaches the technician's window right when the session starts. Before, it only arrived after the customer changed something.
• ShareDesk could quit unexpectedly shortly after the Mac woke from sleep, or when the sound output changed (e.g. AirPods), while the remote computer's sound was on. Sound now simply continues on the new output.

Nieuw

• ShareDesk now also speaks French, Italian, Spanish, Portuguese (Brazil) and Dutch. It follows your Mac's language (or System Settings → General → Language & Region → Applications).
• Help → Send Diagnostics: sends ShareDesk's recent log and crash reports to support and gives you a reference. After a crash, the crash report is sent automatically.
• Technicians can fetch the diagnostics of the remote Mac from the session menu.
• Beta versions: Settings → General → Updates → Receive beta versions (for test computers).
• macOS 12: “All monitors” works again, and the session banner is hidden from the technician.

Verbeterd

• Much sharper picture for games, videos and anything that moves.
• In the local network the picture is sharper still (also in “Balanced”).
• A still picture sharpens step by step instead of with one big picture: the session stays quick.
• Clipboard: text you copy on your Mac is pasted on the remote computer with ⌘V – no need to click “Send clipboard” first. Passwords from password managers only go when you paste them.
• All shortcuts reach the remote computer: ⌃1…⌃9, ⌃← / ⌃→, ⌘Space and others no longer act on your own Mac (needs the Accessibility permission on your Mac).
• Sending files no longer blocks the session: mouse and keyboard stay responsive during a transfer, which adapts to the speed of the connection.
• Session window: the toolbar buttons fit their labels in every language.
• Settings open on the tab you used last; tidier layout (no duplicate labels, aligned permission list, left-aligned notes).
• macOS 12: an idle screen no longer sends a constant stream of frames, so the picture settles to full quality.
• Session log and address book: access types and “Uncategorized” in your language.
• Diagnostics: more robust collection and upload.
• A big screen watched in a small window needs far less data.
• Sharper text: once the screen is still for a moment, the picture is refined to high quality.
• Messages from the other computer (refused, ended, …) appear in your language.

Opgelost

• Profiles → Adjust Crop: zooming enlarges only the photo; the circle keeps showing exactly what the customer will see.
• Keys → Edit Macros… opens the macro settings again.
• Updates: Macs on 0.15 get the 0.16 versions again.
• Same-network detection now also works in networks where it failed before.

Nieuw

• ShareDesk speaks German: the app follows the macOS language (System Settings → General → Language & Region).

Verbeterd

• Same network: sessions between computers in the same local network keep a sharp and quick picture – also when you come back after a pause.
• Colors: 32, 16 and 8 are now shades of gray – far more readable than that few colors.
• The session writes its connection quality to the system log every 5 seconds, to find the cause of slow phases.

Opgelost

• Intel Macs: short freezes after a click or typing following a pause.
• macOS 12: settings are neatly aligned (sections one below the other instead of two misaligned columns).